Support
Japan Explorer · We're here to help
Need a hand with Japan Explorer? Have a question, a bug to report, or feedback to share? Email us and we'll get back to you as soon as we can — usually within 2–3 business days.
TokyoExplorerApp@Gmail.com
Before you email, a few quick answers
- Reset your password: On the Log In screen, tap Forgot password? and we'll email you a 6-digit code to set a new one.
- Manage or cancel a subscription: Subscriptions are billed through Apple. Manage or cancel anytime in Settings → your name → Subscriptions on your device, or from Profile → Manage subscription in the app.
- Restore a purchase: On the subscription screen, tap Restore Purchases to re-activate a plan on a new device.
- Delete your account: You can permanently delete your account and data anytime from Profile → Delete Account.
- A place looks wrong (hours, photos, location): Place details come from third-party providers and can be out of date — please confirm important details directly with the venue.
- A trash bin isn't there: Bin locations are reported by the community and may have moved. You can report new ones and vote on existing ones in the app.
Reporting a bug
To help us fix things fast, please include your device model, iOS version, and a short description of what happened (a screenshot helps a lot).
Privacy & terms
See our Privacy Policy and Terms of Service.